FREQUENTLY ASKED QUESTIONS
- I still don’t understand the concept. What is this? We provide an all-inclusive resort experience and deliver it to you directly via mail. We do this with a retreat package that includes 99.9% bio-based (meaning our ingredients are plant-based, earth-sourced and not man-made), med-spa grade skin treatments plus self-guided mindfulness exercises and elements of nature + sound therapy. We also include the necessary tools + supplies you’ll need so that once you receive your package, you can simply begin! This complete combination allows for a complete wellness resort retreat experience in the convenience, privacy and comfort of your home, vacation or wherever!
- Some products smell like food/candy and they are plant-based. Can I eat any of the products? NO. Never. While many of our ingredients are considered to be "food-grade," they are often blended with non-edible flower materials, resins and other elements of plant chemistry that are NOT intended for safe human ingestion or consumption.
- Can I use any of the products on my body? Curatio Springs™ PM Spot Serum (returning early 2023) may be used on clean and dry, non-sensitive, non-genital body parts that do not have active or contagious infectious skin diseases present. Otherwise, all products were formulated and pre-measured specifically for the face.
- Will any of the products sting or burn? Not under normal circumstances. Users must complete a patch test (instructions included in retreat package) prior to use of all products to ensure no allergic or adverse reactions will occur.
- I’m not sure if I’d be allergic to these botanical ingredients. Is there a way to test the products first? Yes. You may request complimentary* Allergy Test Sampler Kit to test all topical products prior to your purchase by emailing us directly HERE.
- My pet licked my face during my session. Should I be concerned? Because we never test on animals—only responsive & willing humans—we cannot say. Large animals such as dogs may be okay, but to be safe, have the pet purge, if possible. We suggest you seek veterinary attention immediately.
- How long does it take to see results? Results will vary based upon individual factors that are not limited to climate, severity of hyperpigmentation, roughness of skin, medication side effects, etc. However, the skin should feel significantly smoother or softer than before immediately.
- Is there a limit to how often I can use these products? We recommend no more than twice per month (every 14 days, max) to keep skin from having adverse reactions from excessive attention.
- Can I mix my own ingredient(s) into any of the products? You may add tap, spring, distilled or carbonated water, plant-milk or cooled green tea to Magnetic Cyclone™ Customized Mineral Detox. This is the ONLY product that will function/perform safely and as stated when customized; otherwise, no.
- Will any products be available soon for individuals with sensitive skin? Yes! Explore our NEW Arrival: Cloud Clay™ Cleansing Masque™. You may also join our Waitlist for future product releases.
- Some of the product accidentally got into my mouth. Should I be concerned? Not if in trace amounts. As such, spit the product out if hasn't been swallowed, then rinse with cool, clean, clear water immediately and avoid doing so again. While the product is entirely plant-based, not all extracts, herbs or plant oils are intended for safe ingestion. Therefore, if after swallowing or contact, upset stomach or irritation occurs, seek medical attention immediately.